Use Case
Respond faster to emerging risks and incidents
When an incident occurs, speed and structure matter. Norrsent gives your team a real-time incident capture and response platform — with automated escalation, corrective action workflows, and a full immutable audit trail — so nothing falls through the cracks and regulators always have the evidence they need.
How Norrsent helps
Real-time incident capture
Report incidents immediately via structured forms on any device. Incidents are categorised, scored by severity, and linked to the relevant risk register entries automatically.
Automated escalation
High-severity incidents trigger immediate notifications to the right people — risk managers, compliance officers, or executives — based on your configured escalation matrix.
Corrective action tracking
Every incident generates a corrective action workflow with assigned owners, due dates, and automated reminders. Progress is tracked end-to-end with full audit trail.
Root cause analysis and trend reporting
Analyse incident patterns over time to identify systemic risks. Norrsent surfaces root cause trends across categories, locations, and business units.
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See how Norrsent manages incident response